Refund Policy

Refund & Return Policy


We want you to feel confident when shopping with us. That’s why we offer a 30-Day Money-Back Guarantee on all orders.


📦 Returns


You have 30 days from the date of delivery to request a return.

To be eligible for a return:


- The item must be in its original condition

- Product should not be excessively used or damaged

- Must be returned in original packaging (if possible)


💰 Refunds


Once we receive and inspect your returned item:


- We will notify you about the approval or rejection of your refund

- If approved, your refund will be processed within 5–10 business days

- The refund will be issued to your original payment method


🚚 Return Shipping


- Customers are responsible for return shipping costs (unless the item is defective or incorrect)

- We recommend using a trackable shipping service


❌ Non-Returnable Items


- Opened or heavily used products

- Items damaged due to misuse

- Products returned after 30 days


⚠️ Damaged or Wrong Items


If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will replace it or issue a full refund at no extra cost.


📩 Contact Us


If you have any questions or want to start a return, please contact our support team:


- Email: support@mashella.com




Your satisfaction is our priority. Shop with confidence!